Loyalty is earned, not bought.

Customer Engagement User Experiences Organizational Readiness
Bai's eCommerce Strategy

Welcome to the Family

When Bai wanted to take control of their customer relationships, they called us in to take a step back and create a commerce experience that brought together their rebellious brand with performance design to create memorable experiences for their customers.

Experience Strategy

We help you step back and reimagine the experience your customers should have, and establish a clear path that brings it to life in new and unexpected ways.

  • Archetypes & Journeys
  • Vision Building
  • Prototypes
  • Delivery Roadmaps

The Panera Delivery Experience

We partnered with Panera to work alongside delivery drivers, cafe managers and the rest of the Panera operations team to bring a best-in-class delivery experience to over 2,000 locations across the country.

Play the Product Experience Play the Product Experience

Loyalty & Retention Programs

For consumers and employees alike, we help companies create brand experiences that lead to authentic meaningful relationships with their customers.

  • Data & Personalization
  • Strategy Roadmap
  • Brand Experience Design
  • Program Management
Consumer Grade is The New Commercial Grade

If there's one thing the race for talent has taught us, it's that we don't stop being people when we come to work. At work we still desire to be part of a culture. We still seek meaning and purpose...

Employer Branding

The race for talent is on! We're helping organizations codify the best of what they have to offer in ways that drive engagement and loyalty.

  • Internalized Brand Strategy
  • Company Communications
  • Workplace Experience Design
  • Recuiting Strategy & Content

In the driver's seat with Panera's new delivery service

To launch Panera's new delivery service we did more than create beautiful screens. We rode alongside delivery drivers and spent time behind the counter with cafe managers to ensure that the experience could be well integrated into the business.

Get engaged with us
Design Sprints with CE+CO